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Customer Satisfaction
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Saga strives to create enduring strategic relationships with its clients by
helping them to achieve their marketing, sales and customer service objectives
through superior application of information technology.
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Quality of Service
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| Saga will earn loyalty of its clients through providing impeccable service.
Impeccable service requires Saga to:
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Deliver a full understanding of both the appropriate technologies and
sales, customer service and marketing business processes
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Provide responsive client support
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Develop innovative yet cost effective solutions to complex client needs
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Offer a full range of services necessary for successful implementation
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Assure the client is fully satisfied with Saga's products and service
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Employees
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| The cornerstone of impeccable service is the competence and dedication of
Saga's professional staff. To this end each professional will: |
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Dedicate themselves to meeting clients' business needs
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Achieve full certifications in the software marketed by Saga
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Maintain status as a Microsoft Certified Solution Provider and a GoldMine
Platinum Partner as well as technical certifications in critical support
areas such as networking
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Expand professional expertise and understanding of clients' processes and
business requirements
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Suppliers
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| Saga seeks only the highest quality suppliers who view themselves as partners
in delivering innovative and effective solutions to Saga's clients.
Relationships will be based on respect and understanding of the needs for
mutual benefit. |
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Integrity
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| Saga cannot succeed without a strong aura of trust among itself, its clients,
employees and suppliers. To this end, Saga will conduct itself in accordance
with uncompromised moral and ethical standards including the highest respect
for its client's confidential information. |
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The Saga Promise…
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Innovation Through Organization™
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