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Get the information you need - when you need it.
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| Quick and proper issue resolution is key to delivering superior support. Under
the pressure of increasing call volumes, call escalations, and shrinking
budgets, knowledge management can improve customer satisfaction and actually
lower overall support costs by providing support technicians easy access to
accurate information.
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Provide immediate results and quicker call resolution
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Reduce training time for new support technicians
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Shorten call times
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Decrease escalation rates
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Alleviate backlog of service requests
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Improve response consistency
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Increase technician productivity
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HEAT® Plus Knowledge puts the power of information front and center
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| HEAT Plus Knowledge allows you to leverage information assets from diverse
business units across an organization, giving support technicians the
information they need, exactly when they need it.
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No more hard to reach content
- store documents in their native format and search for nearly any document
type regardless of format, structure, or location.
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Resolve issues correctly without escalations
- catalog data so that when it is needed most, it can be found and delivered in
a way that will help resolve the issue the first time without the need for
costly escalations.
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Remove the barriers tocollaboration - HEAT Plus Knowledge facilitates
collaboration among experts in different parts of the organization by making it
easier to share information through document searching, storage, indexing,
reporting and authoring capabilities.
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Read more about HEAT Plus Knowledge
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Heat Plus Knowledge Brochure
What's New in HEAT Plus Knowledge 8.0
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| For more information on these products please contact us at 1-203-929-1648 or
E-mail us at sales@sagasolutions.com. |
