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Senior Network Engineer / Consultant
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Job Responsibilities
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This is an upper level Management position. The COO reports directly to the President of the Company and is responsible for all technical activities inside and outside of Saga’s realm. The position of Chief Operations Officer Technical Service’s requires the individual to be responsible for both the internal workings of the Saga network and of our clients Sales, Marketing, IPCC and Customer Support Systems. The person must have at least 10 years experience in the technology field and has displayed progress in position elevation and job responsibilities. The individual is responsible for assessment of the technical needs of existing and potential Saga clients, and offer project plans that fall within the scope and budget of the client. The individual will also be relied on to support junior level engineers from knowledge and a project management perspective. He/ She will also manage the relationships with our technical contractors, managing their schedules and projects.
The person will have financial responsibility with regards to scheduling his/her resources in the most efficient manner. The Goal of 80% productivity must be adhered to as a company standard. The individual must be able to work well in a team environment and must be cognizant of the client needs at all times. We will not accept less then 100 % of customer service effort to make our customers happy.
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Tasks
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Implementation and
customization of FrontRange products and supporting desktop and networking
environments (LAN, WAN.)
Documentation of
customized systems for client and project archive.
Project Management.
Provide end user and
admin training services.
Troubleshoot software
and environment issues as needed.
Manage help desk
activities including the company knowledgebase
Manage all outside
technical vendors
Manage Multiple
projects at once
Hold departmental
meetings/ and attend executive Saga staff meetings
Maintain
certifications and manage the certification process of his/her associates
Support of junior
level engineers.
Pre-Sales support
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Required Skills
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Must have 10 years experience in the following
disciplines:
Software:
Customer Relationship Management (i.e.: GoldMine, SalesLogix, Onyx, Siebel, etc.
and Helpdesk software such as HEAT™ or Trackit™)
Operating Systems:
Microsoft Operating Systems MCP Certifications or better required
Hardware:
Common PC Desktop and Networking hardware
Database:
Microsoft SQL, Oracle helpful dBase
Networking:
Must have experience setting up, administering, and troubleshooting Microsoft
Windows networks
- Must be certified in
one of the above mentioned (MCP or MCSE preferred.)
- Must have excellent
verbal and written communication skills
- Customer service
oriented
- Mange multiple
projects and tasks at once
- College Degree
preferred in Computer Science.
Contact Human Resources at:
Click
Here
Position Guidelines are subject to change without notice
by Saga Solutions. Their sole intent is to facilitate the understanding the
responsibilities of various positions between Saga Solutions and its employees.
In no way should a Position Guideline be viewed as an employment contract or any
other guarantee of employment.
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Marketing Administrator
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Job Responsibilities
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The Marketing Administrator is responsible for the successful completion of assigned projects as well as the successful execution of a number of business processes supporting sales and marketing functions which include advertising, public relations, trade shows, direct mail, seminars, internal sales support, and marketing/sales research.
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Tasks
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Coordinate marketing communications
programs and Marketing Master Schedule.
- Create marketing
materials
- Coordinate with
Sales and Marketing Project Coordinator on specific campaign via FAX,
e:mail and direct mail.
- Monitor and
collaborate new website content.
- Track
effectiveness of communication programs and monitor progress.
- Consistent
monitoring of budget, keeping in line with the strategic marketing plan.
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Support Sales Staff
- Coordinate with Sales Manager
on campaigns.
- Prepare product
proposals and literature requests.
- Research and
complete subjective portions of Needs Analysis and Implementation Plans.
- Follow up on
outstanding proposals.
- Attend
and participate in weekly sales and marketing meetings.
- Secure
three (3) quotes identifying contractors such as telemarketing firms,
artists, printers, etc. After submitting to CEO for approval;
commission qualified contractor.
- In charge
of maintaining a CEO pre-approved marketing calendar.
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Administer Customer Service Quality Program including customer interviews.
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Coordinate renewal of service contracts,
maintenance agreements and software upgrade programs.
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Coordinate telephone sales of software.
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Maintain database of customers and
prospects for software services and training
Reporting
Administrator:
The Marketing
Administrator will report to the President/CEO. This position will work as part
of a team with the Sales Manager and Sales & Marketing Project Coordinator.
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Required Skills
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Timely and Professional completion of
assigned marketing projects as defined in Marketing Master Schedule.
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Measurement of initiatives including direct
mail, advertising, seminars, internal sales support, and marketing/sales
research.
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Effectiveness of support to sales staff and
quality of work.
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Technical and Professional Skills / Other
Attributes:
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Experience with PowerPoint, Excel,
Publisher or Print Shop.
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Basic working knowledge of FrontRange
products with a willingness to expand to a higher level.
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Excellent telephone communications skills
and demeanor.
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Strong written communications skills.
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Well organized with strong attention to
detail.
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Degree of artistic ability.
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Must have the ability to work independently
to achieve individual and team goals.
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Ability to think strategically,
resourcefully, and focus on short & long term revenue goals.
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Strong work ethic. Strong sense of
responsibility over assigned duties.
Contact Human Resources at:
Click
Here
Position Guidelines are subject to change without notice
by Saga Solutions. Their sole intent is to facilitate the understanding the
responsibilities of various positions between Saga Solutions and its employees.
In no way should a Position Guideline be viewed as an employment contract or any
other guarantee of employment.
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Business Development Manager / Sales Person
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Job Responsibilities
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This position reports
directly to the CEO of SagaSolutions.com. The individual is expected to be
technically self sufficient to be able to demonstrate to the prospect how to
solve business challenges using the software tools that SagaSolutions.com
supports. The individual must become intimately familiar with all the software
products we sell and support. In addition, the individual will have a
successful record in technical sales with over 5 years experience. This position
could lead to a management position in this organization, so we are expecting
the individual to work closely with the CEO of SagaSolutions.com to develop
standard operating procedures and processes based on successful and unsuccessful
sales engagements. The position also requires that the person will have an
excellent conception of customer service; we want to under promise yet over
produce. We ascribe to the book Raving Fans: this is a required
reading at SagaSolutions.com for all employees.
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Tasks
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- A dynamic personality
with a desire to rise to the TOP.
- Must be self managed,
self-motivated, and have a strong discipline to succeed.
- Individual must have a
resourceful attitude and excellent communications skills.
- This position is an
outstanding opportunity for an experienced top performer to sell high-end
emerging technology solutions targeting the mainstream marketplace, (small
to mid sized companies; the sweet spot is between 25 to 250 installed
users).
- This position requires
full life cycle selling and territory management.
- The successful
candidate will report directly to the President, out of our Shelton office
in Shelton CT.
- This role requires
following up on leads, prospecting, demonstrations, generating proposals,
forecasting sales, closing Sales, and achieving the assigned revenue target.
- This Excellent
opportunity in an underdeveloped market and is a potential Goldmine for the
person who seeks financial independence and desires to be part of a Winning
Team.
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Required Skills
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- The successful
candidate for Business Development Manager will have a majority of the
following skill sets: 2-5 years experience exhibiting a successful sales
track record with Goldmine, and or any of the following: Sales Logix, Onix,
Siebel, Clarify, Pivotal, Vantive, HEAT™, Remedy and/or SoftPhone
implementations, (VOiP).
- Individual must have
experience selling mid to high-end
CRM/SFA applications. Individual should be conversant regarding
Internet/Networking & infrastructure solutions.
- Ability to convey a
thorough understanding of technology and its application and implementation
benefits concisely.
- The following skills
are preferred not required. Individual has experience selling small, mid,
and high-end web applications,
- WAN/LAN
networking/internetworking solutions and E-commerce
- A successful candidate
must feel very comfortable demonstrating our services and product offerings
in one on one and group selling scenarios.
- Must have the ability
to work independently to achieve individual and team goals.
- The successful
candidate will be a self-starter but will understand and value the team
approach.
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Ability to think strategically, resourcefully, and focus on short-term and
long-term revenue goals.
Contact Human Resources at:
Click
Here
Position Guidelines are subject to change without notice
by Saga Solutions. Their sole intent is to facilitate the understanding the
responsibilities of various positions between Saga Solutions and its employees.
In no way should a Position Guideline be viewed as an employment contract or any
other guarantee of employment.
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Junior Technician / Help Desk Position
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Job Responsibilities
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The candidate will
install database applications at client's location by following a pre approved
company implementation plan. In addition, work with end users to further
customize the application to maximize the their efficiency. Integrate
sub-systems and additional applications to this same base contact management
system. Act as a liaison between Saga Solutions, LLC functional departments and
the end users, trouble shooting any additional end users operational problems.
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Tasks
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1.
Assist in writing project implementation plans for new
and existing clients.
2.
Estimate time needed to complete tasks requested for
job estimates.
3.
Schedule time directly with clients to complete
implementation of tasks.
4.
Install database customer relations management system
applications at client’s location on their file servers.
5.
Set-up client’s security for this system based on the
implementation plan.
6.
Install any custom applications or subsystems to
complete the clients base operating system.
7.
Assist in cleaning any legacy files if prearranged
that might exist at the client’s site then import into the newly installed
customer relations management system.
8.
Install the same application on all workstations at
the client’s site.
9.
Integrate client’s office applications such as Word,
Word Perfect and Excel to base customer relations management system at the work
station level.
10.
Work with end users setting up user preferences such
as e-mail, writing and reporting at the workstation level to assist to expedite
their workflow processes.
11.
Test all systems and workstations after installation
to assure all applications meet the implementation plan objectives.
12.
Document all technical support issues to enhance Saga
Solutions, LLC knowledge base.
13.
Keeping track of all time spent at client’s locations
for maintenance and phone support time for reporting to the bookkeeper.
14.
Trouble shoot with the assistance from the clients IT
technical staff, the software vendors technical staff, and the staff at Saga
Solutions, LLC any conflicts that might exist between the clients network and
the base customer relations management system.
15.
Communicate with staff at Saga Solutions, in advance
any potential deviations in time or implementation for a given project plan.
16.
Communicate with staff at Saga Solutions, LLC any
potential problems that might exist at the client’s location with the
implementation.
17.
Commitment to becoming certified in necessary database
applications in order to function with a greater degree of competence in the
position.
18.
Be willing to take on a supervisory or (training) roll
with new employees in similar positions.
19.
Assist in the maintenance of all Saga internal
systems.
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Required Skills
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1.
Should have some prior experience working with
database applications, preferably dbase3 or 4 or FoxPro.
2.
Should have exposure and some experience using
structured query language.
3.
Should have valid drivers’ license and transportation.
4.
Must be willing to travel.
5.
Must have working knowledge of the Windows desktop
environment using Windows 3.X and/or Win95 or Win98.
6.
Working knowledge of MS Office Products, and/or Word
Perfect.
7.
Should have some networking experience using either
Novell or NT.
8.
Must be able to work with clients and co-workers in
fast-paced situations.
9.
The ability to meet or exceed deadlines.
10.
Must be able to analyze and resolve end user
application problems and questions.
11.
Experience with either TeleMagic or GoldMine helpful
but not required.
12.
Must be willing to certify at the company’s expense on
specific database applications.
13.
Should be willing to certify in Microsoft products.
14.
Must have writing and/or documentation skills.
Possible Job Paths:
Project Manager, or Training Coordinator
Reporting:
Reports directly to the president of the
company at the present time. Will eventually report to the project manager.
Position Interacts with:
1.
Training Department
2.
Programming Staff
3.
Accounting Department
4.
Sales
5.
Customer Service
Benefits:
Salary commensurate with prior
experience starting between $13.50 to $18.50 per Hour.
Health insurance - Working on plan at
the present time.
401K plan in future
1 Week paid vacation after 6 Months 2nd
Week accrued at 12th consecutive month employment.
Reimbursement for all approved travel
related expenses.
Minimal Educational / Training
Requirements:
AS degree or greater in Computer
Science, 2 Years experience with desktop business applications experience on
Windows operating system.
Or Bachelors Degree or
greater in Business or Marketing with 2-3 years desktop business applications
experience on Windows operating system.
Or Microsoft Applications
Certified and/or working towards MSCNE Contact Human Resources at:
Click
Here
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| Position Guidelines are subject to change without notice by Saga Solutions.
Their sole intent is to facilitate the understanding the responsibilities of
various positions between Saga Solutions and its employees. In no way should a
Position Guideline be viewed as an employment contract or any other guarantee
of employment.
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