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The Power of HEAT®. Anytime. Anywhere.
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Now you can access the power of the industry’s leading service and support tool
anytime, anywhere, from any computer with Internet access—including a
Macintosh®. HEAT® WebCenter lets you take advantage of a true Web-based help
desk solution built on Microsoft® .NET™ technology.
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HEAT WebCenter is an affordable, A .NET solution that allows technicians and
managers access to the most commonly used features of HEAT through any machine
that has Internet access |
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Ideal for anyone needing occasional access to Call Logging functionality:
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2nd and 3rd level technicians
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Project Managers
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| HEAT WebCenter is not a replacement for iHEAT but an additional product to meet
a web-based access requirement. In some cases, a customer may need BOTH
solutions. |
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Key Features:
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Create and Edit Call Records
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Quick Stats and Quick Charts for Managers
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Links to Reports via Crystal Reports Web
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Simple Searches with HEAT Plus Knowledge
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Edit Profile Records
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Create New Assignments and Journal Entries
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Main HEAT Board Issues
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Browser Support for Netscape or Internet Explorer
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Benefits of HEAT WebCenter:
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Gives you a choice of access methods to fit your needs
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Allows you to create/update call records from any machine with browser support
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Technician/Management friendly – allows Quick Views, Quick Stats, Quick Reports
and call filtering by teams
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Eliminates any issues with Hot Fixes and Terminal Services
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More scalable than iHEAT
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True 3 Tier application eliminating the need for a client to connect directly
to the database
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| For more information on these products please contact us at 1-203-929-1648 or
E-mail us at sales@sagasolutions.com. |
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| Read More about helpdesk solutions and service & support: |
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