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| HEAT® PowerDesk™ is an entry-level service and support automation solution
designed specifically for growing businesses. Based on the award-winning HEAT®
software, PowerDesk provides the specific features and functionality required
by developing organizations. |
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| PowerDesk is an exceptional value! |
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| Key Features:
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Auto Tasking - Group and perform several tasks with a single keystroke (i.e.
sending e-mails, printing work orders, launching other applications).
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Quick Features - Quick Calls, Quick Assignments and Quick Journals: Define
simple, repetitive tasks - accessible with a single click. Quickly copy
critical information from one call to another.
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Automatic Ticket Generator (ATG) - Auto Ticket Generator automatically creates
new call tickets and updates existing call tickets via a variety of sources,
including MAPI (i.e. Outlook, GroupWise, etc.) and POP/SMTP. Additionally, Auto
Ticket Generator can automatically respond to requests for call ticket
information and status
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HEATBoard Linked Calls - Save time and work by allowing multiple calls to be
linked to an issue, updated and closed automatically. Callers can be
automatically informed that their issue is being addressed.
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Comprehensive Reporting Tools - PowerDesk comes with Answer WizardTM which
provides convenient pre-defined reports and a "consultant-in-a-box" to help you
ask the right questions and get the right answers.
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24/7 Technical Support - Web-based tool for support technicians that includes
access to FAQ's, 'How to' and 'How can I' searches, self-help/self-healing
tools, the ability to post questions to the user community, and gain access to
technical white papers.
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Scalable Solution - PowerDesk is totally compatible with HEAT Service &
Support software - As your company and functionality requirements grow, so does
your support operation.
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Excellent HEAT Support - FrontRange Solutions customer service and support has
been rated excellent by META Group, Inc., a leading IT analyst.
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| Click here to view the HEAT PowerDesk walkthrough |
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| These HEAT PowerDesk add-on modules can create even greater value! |
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HEAT® Self Service™ - Installed on your server, HEAT Self Service allows
employees and/or customers to log issues and answer their own questions without
calling the support center; reducing call volume, boosting customer
satisfaction and providing realized call center savings.
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iHEAT™ - Provides technicians remote access to HEAT or HEAT PowerDesk over
either network connections or dial-up access with no additional plug-ins
required. Enables 24/7 remote access to core HEAT functionality, allowing
technicians greater mobility and productivity. Included with HEAT 6.4,
available for HEAT PowerDesk.
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GoldMine® FrontOffice - Combine HEAT PowerDesk with GoldMine Sales &
Marketing to create a powerful tool that helps small to medium-sized businesses
manage the entire customer lifecycle.
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| In an independent survey, 98% of HEAT users said they
would recommend HEAT to a peer. |
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| For more information on these products please contact us at 1-203-929-1648 or
E-mail us at sales@sagasolutions.com. |
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