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Enhance customer satisfaction, lower costs and streamline your call center.
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| Whether you're a small or mid-sized organization, you simply can't afford to
throw money and technology at your support center. And yet, if you're
outgrowing your existing communication system or expanding your operations, you
need a flexible, cost-effective solution that will meet your needs today-and
tomorrow. You need a real solution that offers real ROI. |
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| HEAT Plus Call Center is an affordable, out-of-the-box interaction management
solution that replaces or enhances your costly multisystem communication
architecture. HEAT Plus Call Center is integrated with HEAT Service &
Support to provide your support center customer service center with a seamless
flow of information and workflow so you can increase customer satisfaction and
lower costs. Best of all, HEAT Plus Call Center has a low cost of ownership and
a quick time to value. |
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Reduce call center costs and enhance user productivity.
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| HEAT Plus Call Center gives you everything you need to get up and running: |
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An interaction management system
and Internet chat server for handling multimedia e-mail, voice mail, fax and
Web interactions in addition to phone calls.
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Unified messaging
that puts e-mail, voice mail, fax messages, and escalated tickets in a complete
queue for each user, streamlining the messaging process.
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A complete phone system
plus a basic automatic call distributor (ACD) that routes calls to departments
and users throughout the organization, even across multiple offices.
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Central system administration
from a single interface, reducing your time and costs.
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Support for work groups, remote users and new communication
technologies like voice over IP (VoIP) and the Session Initiation Protocol
(SIP) to inexpensively carry phone calls and other interactions over the
Internet.
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Improve your bottom line now
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| Out of the box, HEAT Plus Call Center provides a return on investment few other
communication systems can match, no matter how long you use them. From its
plug-and-play implementation and simple administration to features for every
business purpose, HEAT Plus Call Center offers a complete solution for complex
communications-plus benefits that boost your bottom line. |
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HEAT® Service & Support integration
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| HEAT Plus Call Center integrates with HEAT® Service & Support™, giving you
the tools you need to manage your call center and your help desk. |
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Computer Telephony Integration (CTI)
displays customer information into HEAT before your agent picks up the phone.
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Business Process Automation Module
integration lets you place customer call tickets into live agent call queues
based on custom rules, improving work flow and ensuring prompt handling.
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Skills based routing
allows calls to be routed to the agent with the proper expertise to answer the
call - correctly and the first time.
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Web chat integration
improves customer service by linking your self-service Web site with your call
center. Additionally, your support staff can handle more issues at once by
managing multiple chat sessions at the same time.
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Reporting allows you to evaluate the big picture all the way
down to the details. Track your overall call center as well as specific agents.
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| For more information on these products please contact us at 1-203-929-1648 or
E-mail us at sales@sagasolutions.com. |
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| Read More about helpdesk solutions and service & support: |
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