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Heat Version 8.0
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| Click here for product brochure |
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Achieve differentiation through superior service.
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| Whether you're running an employee or customer support center, the quality of
support you deliver has a direct impact on the effectiveness, profitability,
and success of your organization. A service management strategy that focuses on
delivering superior support will increase productivity, improve customer
satisfaction, and ultimately reduce costs. |
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| Learn more about the complete HEAT Service
Management Solution now.
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| Employee Support Center Challenges
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Customer Support Center Challenges
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Consolidate IT, HR, and Facilities support into one consolidated service desk
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Consolidate all support processes
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Account for and justify all support costs
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Increase support offerings
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Reduce headcount and costs
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Implement a complete service management solution that can grow with the
organization
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Improve customer satisfaction levels
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Increase service and support profits
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Provide new and different support offerings
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Provide one point of contact for all customer and partner issues
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Provide consistent support across all media channels
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Implement a complete service management solution that is flexible enough to
change with their customer's needs
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| Consolidating support operations optimizes service delivery and costs and
enables organizations to increase support offerings. |
Customer satisfaction and loyalty is the goal of most Customer Support centers.
Providing superior support not only generates significant revenue, it is the
key differentiator in today's market.
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HEAT is rated No.1 in terms of product vision by both the Gartner and the META
Groups.
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| HEAT is a fully-customizable, automatic call logging and tracking system that
meets the internal help desk needs of the small to medium-sized business. |
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| Features include automatic escalation of issues, automatic ticket generation,
and proactive service-level management. |
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| The Manager's Console feature graphically shows overall operational status at a
glance. |
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| The Answer Wizard feature provides over 240 pre-defined, customizable reports. |
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The HEAT suite includes the following products:
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| HEAT Service & Support |
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| HEAT Self Service |
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| iHEAT |
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| HEAT PowerDesk |
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| HEAT Plus Call Center |
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| HEAT Service and Support Plus Knowledge |
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| HEAT Asset Tracker |
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| For more information on these products please contact us at 1-203-929-1648 or
E-mail us at sales@sagasolutions.com. |
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| Read More about helpdesk solutions and service & support: |
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